down," Tegmeyer said. "Now, Primerus is our primary go-to source when we have a lawsuit." Tegmeyer also likes that when he uses the Primerus name when contacting a new attorney, he knows he's going to get only the best treatment. "I want them to know that I got their name through Primerus because they take pride in that," he said. In the process, his client at Scott's became a Primerus believer as well. That client, Scott's Manager of Risk and Insurance Jason Jakubson, joined Tegmeyer at the 2013 Primerus Defense Institute Convocation in Boca Raton, Florida, in April. Primerus has also become Jakubson's first choice when he needs to hire outside counsel. "I have seen consistency among all the firms," he said. He appreciates the opportunity to develop relationships with the attorneys at events such as the Convocation. "The best part was getting to meet with the firms and attorneys who were there. It gives me a little more trust factor and comfort level knowing we are going to work with a great attorney," Jakubson said. "Anytime you hire someone to represent you, you want that level of security." that any attorney affiliated with Primerus will be of top quality. "The firms are very consistent; no matter what firm I use, I get the same high quality service." He discovered Primerus about four years ago when he needed legal representation in a state other than the five they write policies in. Sharon Stuart of Primerus firm Christian & Small in Birmingham, Alabama, referred him to a Primerus firm. It was then that he learned about the benefits of Primerus and since then, he has worked with a handful of Primerus firms, including Spicer Rudstrom in Nashville, Tennessee. matching clients with great lawyers. Primerus' client service also includes a quality assurance component to ensure every client is satisfied, every time. The Primerus Quality Assurance Board was created to ensure high quality service is provided to all Primerus clients by reviewing the performance of member firms, facilitating client matter referrals and identifying best practice standards. Primerus also invites clients into the society, by meeting them face-to-face at countless client events (webinars as well include time for education as well as relationship-building. Primerus has established client advisory boards for some of its institutes and practice groups, consisting of representatives from companies that regularly hire Primerus law firms. These boards are a valuable resource in advising Primerus firms on how to better serve corporate clients, as well as advising Primerus about the topics they would like to learn about at Primerus client events, such as the Primerus Defense Institute Convocation. "We have many clients who have an affinity for Primerus, so we invite them to help us be better," Buchanan said. "We feel that client input is invaluable, and we welcome it in whatever form we can get it." "Primerus has taken client service to a new level. Not only have we sought out the best law firms around the world to meet their needs, but we work one-on- one with clients to connect them with the lawyer they need. Hopefully that's a Primerus attorney, but if we don't have what they need, we will find it," Buchanan said. "Then we welcome their input and follow up to make sure our law firms are doing a great job. We truly want what's best for our clients." |